Refund policy
Workshop & Course Cancellation Policy
We understand that plans can change, and we’ll always do our best to be fair and supportive. To keep our classes running smoothly, the following cancellation terms apply:
Cancellations made 21 days or more before the class date
→ Full refund or the option to transfer to another available session.
Cancellations made between 21 and 7 days before the class date
→ 50% refund or the option to transfer your place to another person.
Cancellations made less than 7 days before the class date
→ No refund is available, as your space has been reserved and materials prepared.
If White Rose Sewing ever needs to cancel or postpone a class, you will be offered a full refund or a free transfer to another date.
Machines and Products return policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@whiterosesewing.com. Please note that returns will need to be sent to our Harrogate Store.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@whiterosesewing.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products, special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@whiterosesewing.com.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@whiterosesewing.com. Please note that returns will need to be brought to or sent to the following address: White Rose Sewing and Crafts, 3 Commercial Street, Harrogate HG1 1UB.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@whiterosesewing.com.
